Terms of Service

1. Acceptance of Terms

By downloading, installing, or using Vannie, including the Vannie app and vannie.app (the "Service"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service. Vannie is operated by JF Digital Solutions ("we," "our," or "us").

2. Eligibility

You must be at least 13 years old to use Vannie, or 16 if you live in the European Economic Area or the United Kingdom. If you are under 18, you may use Vannie only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf.

3. The Service

Vannie is a beauty and makeup collection tracker. It lets you catalog your products, track usage, expiry dates and Project Pan progress, keep a beauty diary, and use AI-powered features to add products. Some features require a paid subscription (see Section 5). We may change, add or remove features, and may stop offering all or part of the Service, at any time.

4. Your Account

To use Vannie, you must create an account. You agree to give accurate information, keep your sign-in details secure, and tell us if you think someone else has access to your account. You are responsible for all activity under your account.

5. Subscriptions, Free Trials & Billing

Plans

Some features require a paid subscription ("Vannie Pro"). The plans, their prices and what they include are shown in the App before you buy, and may change over time. We may give some users complimentary access at our discretion, and may change or end it at any time. If your subscription or trial ends, the data you have added is not deleted.

Free Trial

Some Vannie Pro plans include a free trial for new accounts. Which plans include one, how long the trial lasts and the price that follows it are shown on the subscription screen before you start. Trial eligibility is decided by the Apple App Store or Google Play: if your Apple ID or Google account has already used a Vannie Pro trial, you may not be offered another. When the trial ends, your subscription starts and you are charged automatically unless you cancel first. On the App Store, cancel at least 24 hours before the trial ends; on Google Play, cancel before the trial ends. If you cancel during the trial you will not be charged. We may remind you before a trial ends, as a courtesy. Cancelling in time is your responsibility, whether or not a reminder reaches you.

Payment & Automatic Renewal

Payment is charged to your Apple ID or Google Play account when you confirm the purchase, or when a free trial ends, and is subject to their terms. Vannie Pro renews automatically at the end of each billing period (monthly or yearly), and you are charged for the next period, unless you cancel before the renewal date (on the App Store, at least 24 hours before it).

Cancellation

You can cancel at any time in your App Store or Google Play subscription settings. Cancellation takes effect at the end of the current billing period, and you keep Vannie Pro until then. Uninstalling the App or deleting your Vannie account does not cancel your subscription.

Refunds

Refunds are handled by Apple or Google under their refund policies. We do not process payments or issue refunds directly.

Price Changes

We may change subscription prices. A new price applies from your next billing period after notice, and the Apple App Store or Google Play will ask for your consent where required. If you do not agree, you can cancel before the change takes effect.

6. AI Features

Some features use artificial intelligence (AI) to identify products and fill in their details, for example from a photo, a barcode, a web image or a spreadsheet you import. AI features are optional, have daily usage limits, which may differ by plan, and are handled as described in our Privacy Policy.

AI results are generated automatically and may be wrong or incomplete, including product names, shades, categories and prices. Please check them before relying on them. AI results are not professional advice.

7. Your Content

You may add photos, product details, notes, diary entries and other content to Vannie ("User Content"). You keep ownership of your User Content and are responsible for it. You confirm that you have the right to upload it, for example that you took the photos or have permission to use them.

You give us a limited, worldwide, non-exclusive, royalty-free license to store, process, copy and display your User Content only to operate, provide and improve the Service. We do not use your User Content to train AI models, and we do not sell it.

Most User Content is private to your account. Content you post in shared spaces, such as feature requests and comments in Settings › Feature Requests, is visible to other Vannie users together with your display name (or "Anonymous" if you have not set one). We may remove shared content that breaks these Terms.

If you send us ideas, suggestions or feature requests, we may use them without restriction or payment to you.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Post content that is abusive, harassing, hateful or sexually explicit, or that infringes anyone's rights
• Post other people's personal information
• Upload malicious code, or try to disrupt, overload or gain unauthorised access to the Service
• Reverse engineer, decompile or disassemble the App, except where the law allows it
• Use bots, scrapers or other automated means to access the Service without our permission, including to get around usage limits
• Impersonate anyone or misrepresent your affiliation with anyone
• Resell or commercially exploit the Service

9. Intellectual Property

The Service, including its design, mascot, logos, branding, content and code, belongs to JF Digital Solutions and its licensors. We give you a personal, non-exclusive, non-transferable, revocable license to use the App on devices you own or control, for your own non-commercial use, under these Terms. These Terms do not give you any right to use our trademarks, logos or branding.

10. Third-Party Services

The Service works with services run by others, such as Apple and Google sign-in, the Apple App Store and Google Play. Your use of them is governed by their own terms and privacy policies, and we are not responsible for them.

11. Product Information

Product details, shade matches, expiry dates and reminders in Vannie are there to help you keep track, and may be incomplete or wrong. Always check the product packaging, and use your own judgment about whether a product is safe to use, especially if its smell, texture or colour has changed. Vannie does not give medical or dermatological advice.

12. Termination

We may suspend or end your access to the Service at any time if we reasonably believe you have broken these Terms, or acted in a way that could harm Vannie, its users or us.

You may delete your account at any time in the App, from Settings › Delete Account, or by contacting us. Deleting your account does not cancel a subscription bought through Apple or Google; cancel it in your App Store or Google Play subscriptions first. When your account ends, your right to use the Service ends. Sections that by their nature should continue, such as ownership, disclaimers, limitation of liability and indemnification, still apply. We may keep some data as described in our Privacy Policy.

13. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not guarantee that:

• The Service will be uninterrupted, error-free or secure at all times
• AI features or barcode lookups will give accurate or complete results
• Expiry tracking will replace your own judgment about product safety

14. Limitation of Liability

To the maximum extent permitted by law, JF Digital Solutions and its officers, employees and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of or inability to use the Service, including:

• Loss of data, including product collection information
• Reliance on product information, expiry dates, or AI results provided by the Service
• Unauthorized access to your account due to compromised credentials
• Service interruptions or downtime

Our total liability for any claim will not exceed the greater of the amount you paid us in the twelve (12) months before the claim, or fifty US dollars (US$50).

Nothing in these Terms excludes or limits any liability, or any consumer right, that cannot be excluded or limited under the law of your country.

15. Indemnification

You agree to indemnify and hold harmless JF Digital Solutions from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms.

16. Apple App Store

If you downloaded Vannie from the Apple App Store, these Terms are between you and us, not Apple, and we, not Apple, are responsible for the App and its content. Apple has no obligation to provide maintenance or support for the App. If the App fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for any claims relating to the App, including product liability, legal or regulatory, consumer protection, or intellectual property claims. You confirm that you are not located in a country subject to a U.S. Government embargo, and are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

17. Changes to These Terms

We may update these Terms from time to time. We will tell you about material changes in the App or on our website. If you keep using Vannie after changes are posted, you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

18. Governing Law & Disputes

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. Before bringing a claim, please contact us so we can try to resolve it informally. This does not affect any rights you have under the mandatory consumer protection laws of your country.

19. General

If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a term, that is not a waiver. You may not transfer your rights under these Terms; we may transfer ours, for example if Vannie is sold or merged. These Terms and our Privacy Policy are the entire agreement between you and us about the Service.

20. Contact Us

If you have any questions about these Terms of Service, please contact us: