Privacy Policy

1. Introduction

JF Digital Solutions ("we," "our," or "us") operates Vannie, a mobile application designed to help you track and manage your beauty and makeup collection. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you use the Vannie app and related services, including vannie.app (together, the "Services").

2. Information We Collect

Information you give us

• Account information: your email address and the name you give us. If you sign in with Apple or Google, we also receive the name and profile photo they share with us.
• Setup answers: your answers when you set up Vannie, such as your goals, your collection habits and how you heard about us.
• Collection data: the products you add and their details, product photos, usage logs, expiry dates, Project Pan progress, diary entries and notes, and spreadsheets you import.
• Content you share: feature requests and comments you post in Settings › Feature Requests.
• Messages: feedback and support messages you send us.

Information collected automatically

• Usage data: the features you use and the actions you take in the App, linked to your account.
• Device information: device type, operating system and app version.
• Crash reports and performance data.
• Push notification tokens, if you allow notifications.

Information from others

• Apple or Google, if you use them to sign in.
• The Apple App Store or Google Play, about your purchases and subscription status. Payments are handled by Apple or Google; we never see your full card details.

3. How We Use Your Information

• To create and manage your account, and sign you in
• To store, organise and sync your collection, and set it up from your setup answers
• To identify products and fill in their details when you use AI and barcode features
• To manage your subscription or free trial
• To send notifications you have allowed, and emails about your account, such as sign-in links, a welcome email and a reminder before a free trial ends
• To show your feature requests and comments to other Vannie users
• To answer your messages and provide support
• To understand how Vannie is used, fix bugs, and improve and develop features
• To keep the Services secure and prevent misuse
• To comply with the law

Legal bases (European Economic Area and United Kingdom)

• Contract: to provide the Services you signed up for, including your account, your collection, AI features you choose to use, your subscription and account emails.
• Consent: for push notifications. You can withdraw it at any time in your device settings.
• Legitimate interests: to understand how Vannie is used, fix bugs, improve the Services and keep them secure.
• Legal obligation: where the law requires us to keep or disclose information.

4. How We Share Your Information

We do not sell your personal data, and we do not share it with advertisers or data brokers. We share it only as described below.

Service providers

We use service providers to run Vannie. Depending on the features you use, they include:

• Hosting, database, storage and sign-in providers
• Apple and Google, if you use them to sign in
• Third-party AI providers: Google (including Gemini) and OpenAI (see Section 5)
• Product lookup and web image search services, to find product details
• Email delivery and push notification services
• Analytics and crash reporting services
• The Apple App Store, Google Play and a subscription management service

Each provider receives only the data it needs for its service, may use it only to provide that service to us, and must protect it to the same standard as this policy.

Other Vannie users

Feature requests and comments you post are visible to other Vannie users, with your display name (or "Anonymous" if you have not set one). Nothing else in your account is visible to other users.

Legal reasons and business changes

We may disclose information if the law requires it, or to protect the rights, safety or property of our users, the public or us. If Vannie is sold or merged, your information may transfer to the new owner, who must continue to protect it as this policy describes.

5. AI Features

Some features use artificial intelligence (AI). When you scan a product, add one from a web image, or import a spreadsheet, the photos or information you choose are sent to our third-party AI providers, Google (including Gemini) and OpenAI, to identify the product or match your data to Vannie's fields. To find a product on the web, a photo may also be sent to a web image search service.

AI features are optional: you can add everything yourself. Only what you choose to scan or import is sent, never your whole collection. Under our agreements with them, Gemini and OpenAI don't use what we send to train their models, and we don't keep scan photos after the scan unless you save them to a product.

6. Data Retention & Deletion

We keep your data while your account exists, including after a trial or subscription ends.

You can delete your account and all associated data at any time in the App: go to Settings › Delete Account. This permanently removes your account, your collection data and the photos you uploaded. Copies in our backups are removed within 30 days. Usage and crash data held by our analytics and crash reporting services is kept for a limited time and then deleted automatically. Deleting your account does not cancel a subscription bought through Apple or Google; cancel it in your App Store or Google Play subscriptions first.

You can also ask us to delete your data by contacting us. We will delete it within 30 days, except where the law requires us to keep it.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your data, yourself in the App (see Section 6) or by asking us
• Take your data with you: export your collection from Settings › Export Data, or ask us for a copy
• Object to or restrict how we use your data
• Withdraw consent at any time, for example by turning off notifications
• Not be discriminated against for using these rights
• Complain to your local data protection authority

To use any of these rights, contact us at the email address below. We will respond within 30 days.

8. International Transfers

We and our service providers store and process data in several countries, including the United States, so your data may be processed outside your country. Where the law requires it, we rely on safeguards offered by our providers, such as the European Commission's Standard Contractual Clauses.

9. Security

We protect your data with encryption in transit and at rest, secure authentication, and access controls that limit who can see it. No system is completely secure, but we take reasonable steps to keep your information safe.

10. Children's Privacy

Vannie is not for children. You must be at least 13 to use Vannie, or 16 if you live in the European Economic Area or the United Kingdom. We do not knowingly collect personal information from anyone under these ages. If you believe a child has given us personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will tell you about material changes in the App or by email. The date at the top shows when it was last updated.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: